Frequently asked questions
I have not recieved my ticket E-mail
We advise that you add the email address: firstname.lastname@example.org to your address book to prevent your software inadvertantly adding your vouchers to your 'Spam' folder. Please also check your Junk/Trash folder.
How do I get my Cinema E-Ticket?
Your E-Ticket appears as soon as you make purchases. It shows on your screen as well as in an Email containing your E-Ticket and instructions on how to redeem your Ticket(s). You can also find previous and current orders through the 'My Account' section on the website.
My Voucher is not working.
Please ensure you are following the how to guide for each voucher which can be found on the Email with your Ticket(s).
Which Cinemas do you offer Tickets for?
You can purchase E-Tickets for Cineworld, Odeon & Empire.
Does my E-Ticket cover London Cinemas?
EMPIRE E-Tickets are valid for all Empire Cinemas - This includes London Cinemas.
I cannot Log-in to the website?
Don't worry, you can reset you password to have a link sent to your E-mail address. If you still have problems you can always contact our Customer Service team (Link at the bottom of the page).
I don't want to pay Via Paypal. Can I use Debit or Credit Card?
Absolutely, we offer Credit & Debit Card options as well as Paypal.
I've changed my mind and no longer want my tickets.
E-Tickets are single use and cannot be be re-allocated so unfortunately refunds cannot be given. Please be sure of your ticket options before purchasing. Remember that your E-Tickets are valid for 6 months.
Can I purchase multiple Tickets in one transaction?
Of course. Select your Ticket type. Check the EULA then click accept. For additional quantities just edit the 'Number Quantity' and refresh. You can also click 'Continue Shopping' to add another Ticket type.
I don't want to recieve Newsletters or Marketing from you.
That's fine. Make sure you 'Untick' the Opt-in box for Special Offers and Newsletters.
What is EULA?
The EULA (End User License Agreement) shows you the T&C's and redemption instructions for each Ticket you purchase. It explains what your Ticket can be used for and assistance in using it.
My Local Cinema is offering cheaper rates than you. How can this be?
Occasionally Cinemas will have a 'Price War' and offer local prices that are heavily discounted although these sometimes have restrictions on Day and Time use.
How do I know what my E-Tickets are?
You E-Ticket is displayed as soon as Payment is made. It appears in the Grey box on your device. It is Alpha-numeric and created uniquely by each Cinema chain so it will work with their internal Till System.
I've recieved an 'Out of Stock' banner when trying to purchase an item from the website.
Very occasionally during a time of un-precedented demand an item can go out of stock. We cannot sell items that we no longer have. This is a very rare and has not happened to us before but we feel it's only fair to let you know this can happen.