Privacy Policy

 

This website is operated by Filmpass Ltd. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information on:

  • Who we are

  • How and why we collect, store, use and share personal data

  • Your rights in relation to your personal information

  • How to contact us in the event you have a complaint.

Who we are

Filmpass Ltd collect use and are responsible for certain personal information about you. When we do so we are regulated under the Data protection regulations which apply across the European Union (including the UK)

The personal information we use

personal information you provide us

We collect you Name, Email Address, Postcode

This information could be provided to us when you create an account, purchase an item or sign up to Newsletters and quizzes

WE DO NOT STORE CUSTOMER CREDIT CARD DETAILS

Refund, Cancellation and Returns

You will be purchasing an E-code(s) which are automatically taken from stock. These codes cannot be re-used therefore we do not offer a refund, cancellation or return.

Ticket Purchase help

Your E-code will appear on screen after purchase and also be delivered by e-mail. You can also obtain access to it from your 'Account Log-in' page. For further info on how to use your ticket please click on this HERE.

Cookies and similar technologies

Cookies are small text files that are stored on your computer. Nearly all websites use them as they enhance the user experience and many websites simply could not work without them.

They may contain information on your account making it easier to Log-in and they also store usage statistics such as pages visited and the device used to access the website.

Some of this information could be used by Google Analytics, GetDPD shopping cart and Paypal.

You can opt out of Cookies using your browser settings but some of our website features may not function as a result.

Who your information may be shared with

WE DO NOT SHARE YOUR INFORMATION WITH ANY 3rd PARTIES

No personal information has to be provided by you to us at any time.

How long your personal information will be kept

We will hold your information for as long as it's needed for account access but will delete your information if you ever let us know you no longer want to use our services.

Keeping your information secure

We have appropriate security measures in place to prevent personal information being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those that have a genuine business need to know. Access would be done in an authorised way and subject to a duty of confidentiality.

 

We would alert you if we thought we suspected we had a data breach along with any applicable regulator.

Although we use all reasonable efforts to ensure your data is secure in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that's transferred from you or to you via the internet. If you do have any concerns then please contact us.

What rights do you have?

  • Fair processing of your information and transparency of how it's used

  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.

  • Require us to correct any mistakes in your information that we may hold.

  • Require the erasure of your personal information in certain circumstances

  • Receive the personal information you have provided us, in a structured commonly used format

  • Object at any time to processing of your personal information for direct marketing

  • Object in certain circumstances to our continued processing of your personal data

  • Otherwise restrict our processing of your data in certain circumstances.

  • Claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please

  • email, call or write to us using the contact details below

  • let us have enough information to identify you

  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

  • let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe from any direct marketing including for example unsubscribe buttons or web links. If such are offered please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed

Filmpass Ltd

iCon Innovation Centre

Eastern Way

Daventry

NN11 0QB

 

Tel : 01327 304876

Company No. 1204 2704

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