This website is operated by Filmpass Ltd. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information on:
Who we are
How and why we collect, store, use and share personal data
Your rights in relation to your personal information
How to contact us in the event you have a complaint.
Who we are
Filmpass Ltd collect use and are responsible for certain personal information about you. When we do so we are regulated under the Data protection regulations which apply across the European Union (including the UK)
Filmpass Ltd is committed to protecting and respecting your privacy whilst remaining compliant with the General Data Protection Regulation (EU GDPR) 2016 and the United Kingdom Data Protection Act (DPA) 2018. We compliant with BS10012:2017.
When personal data is collected directly from you, Filmpass ltd is the Data Controller. However, should your personal data is received from you with your consent indirectly business partners, third-parties websites or applications where you are customer of or subscribe to products and/or services), FilmPass LTD will either be a joint controller or data processor. We will therefore ensure our status, obligations and responsibilities towards your data is clearly defined in the contract we have with these companies.
FilmPass LTD have an appointed Data Protection Officer who can be contacted using the below details:
Data Protection Officer, FILMPASS Ltd
iCon Innovation Centre
c. How to contact us and make a complaint.
If you would like to exercise one of your rights as set out by the EU General Data Protection Regulation 2016, have a question or query or you wish to complaint about this privacy notice or the way your personal information is processed by Filmpass Ltd , please contact us using the below address:
Data Protection Officer
iCon Innovation Centre
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the United Kingdom (UK) supervisory authority for data protection issues. The ICO contact details are as follow:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO. So please contact us in the first instance.
The personal information we use
personal information you provide us
We collect you Name, Email Address, Postcode
This information could be provided to us when you create an account, purchase an item or sign up to Newsletters and quizzes
WE DO NOT STORE CUSTOMER CREDIT CARD DETAILS
Refund, Cancellation and Returns
You will be purchasing an E-code(s) which are automatically taken from stock. These codes cannot be re-used therefore we do not offer a refund, cancellation or return.
Ticket Purchase help
Your E-code will appear on screen after purchase and also be delivered by e-mail. You can also obtain access to it from your 'Account Log-in' page. For further info on how to use your ticket please click on this HERE.
Cookies and similar technologies
Cookies are small text files that are stored on your computer. Nearly all websites use them as they enhance the user experience and many websites simply could not work without them.
They may contain information on your account making it easier to Log-in and they also store usage statistics such as pages visited and the device used to access the website.
Some of this information could be used by Google Analytics, GetDPD shopping cart and Paypal.
You can opt out of Cookies using your browser settings but some of our website features may not function as a result.
Who your information may be shared with
WE DO NOT SHARE YOUR INFORMATION WITH ANY 3rd PARTIES
No personal information has to be provided by you to us at any time.
How long your personal information will be kept
We will hold your information for as long as it's needed for account access but will delete your information if you ever let us know you no longer want to use our services.
Keeping your information secure
We have appropriate security measures in place to prevent personal information being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those that have a genuine business need to know. Access would be done in an authorised way and subject to a duty of confidentiality.
We would alert you if we thought we suspected we had a data breach along with any applicable regulator.
Although we use all reasonable efforts to ensure your data is secure in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that's transferred from you or to you via the internet. If you do have any concerns then please contact us.
What rights do you have?
Fair processing of your information and transparency of how it's used
Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
Require us to correct any mistakes in your information that we may hold.
Require the erasure of your personal information in certain circumstances
Receive the personal information you have provided us, in a structured commonly used format
Object at any time to processing of your personal information for direct marketing
Object in certain circumstances to our continued processing of your personal data
Otherwise restrict our processing of your data in certain circumstances.
Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulations (
If you would like to exercise any of these rights please
email, call or write to us using the contact details below
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let us know the information to which your request relates
From time to time we may also have other methods to unsubscribe from any direct marketing including for example unsubscribe buttons or web links. If such are offered please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed
iCon Innovation Centre
Tel : 01327 304876
Company No. 1204 2704